Every step matters.
We're here to help.
Questions about your habits, your garden or Leaf Coins? Find clear answers and the right next step—all in one peaceful place.
A little help for every kind of growth.
Choose a topic below or jump straight to the frequently asked questions. Many issues can be resolved with a few simple checks.
Habits & your garden
Making little wins feel rewarding.
How do I grow my tree?
Create a habit in the Checklist tab and mark it complete when you're done. Completed habits earn water, which you can use in the Garden tab to nurture your tree. Your garden changes as it grows.
Why didn't I receive water for a task?
Check that you completed the habit using the app's checklist, then return to the Garden tab. If it still hasn't updated, close and reopen BetterSeed. If the problem continues, contact support with your app version and a screenshot—never your password.
Can I change my tree, background or butterflies?
Yes. Open your Garden and look for its customization or Edit Garden options. Available designs depend on the items you've unlocked or own; some optional cosmetic packs are paid.
Can I use BetterSeed without an internet connection?
Yes, you can manage local habits in guest mode without a constant internet connection. Cloud sync, sign-in, account services and Google Play purchases require internet access.
Accounts & syncing
Keep your progress connected to the right account.
I can't sign in with Google. What should I do?
- Check your connection and update Google Play services if available.
- Make sure the Google account you want to use is active on your device.
- Close BetterSeed, reopen it and try signing in again.
If the issue remains, report the exact error message and your app version. Do not send Google passwords or sign-in codes.
Will my habits sync between devices?
Cloud sync is available when you sign in to a supported BetterSeed account and have a connection. Use the same account on both devices and allow changes to synchronize. Guest progress is stored locally and should not be assumed to appear automatically on another phone.
What should I do before changing phones or reinstalling?
If you're signed in, check that your most recent changes have synchronized before switching devices. If you're using guest mode, use BetterSeed's available export or Android backup options first. Uninstalling before confirming a backup may lose locally stored progress.
I'm not receiving an email verification or reset code.
Check Spam or Junk, verify that the email address is spelled correctly, and use the in-app resend option if available. Codes can expire, so use the newest one. Never share verification codes with anyone, including support.
Leaf Coins & Google Play
Payments are handled by Google Play; coin delivery is verified by BetterSeed.
I paid for Leaf Coins, but my balance hasn't updated.
- Confirm the order shows as completed in Google Play purchase history.
- Make sure you are signed in to the same BetterSeed account used for the purchase.
- Reconnect to the internet, reopen the Leaf Coin Store and give the app a chance to verify and deliver the purchase.
- If coins are still missing, email support with the Google Play order ID (GPA number), approximate purchase date and an explanation of the issue.
Why is a payment method unavailable in my country?
Google Play determines which payment methods can be used for an account and region. Check the country of your Google Play account, confirm the product is available where you live, and use an eligible payment method. BetterSeed cannot override Google Play country or payment restrictions.
My payment is pending or was declined. Will I get coins?
Leaf Coins are granted only after a valid Google Play purchase is verified. Pending, cancelled or declined transactions do not grant coins. Check your Google Play order status before retrying to avoid confusion.
Can I restore Leaf Coins or purchased garden packs?
Sign in to the account that owns the purchases, then use the available in-app purchase recovery or synchronization options. Purchased coin balance and unlocked packs depend on the verified BetterSeed account; previously spent or consumed coins cannot be claimed a second time.
How do I request a refund?
Google Play manages billing and offers a refund request process for eligible purchases. You can review your orders in Google Play order history and follow Google's support flow. Refund eligibility follows Google Play policies and applicable law; if you need help identifying a BetterSeed purchase, contact us.
Privacy & account
Your garden is personal, and so is your data.
How can I delete my BetterSeed account?
Open BetterSeed and go to Settings → Account & sync → Delete account, then follow the in-app confirmation steps. You can also read the instructions on our account deletion page. Make sure to export anything you want to keep first.
Where can I read about my privacy and data?
Read the official Privacy Policy for information about stored account data, optional cloud sync, purchase verification and your rights. You can also review our Terms of Service.
Let's get your garden growing again.
Tell us what happened, which BetterSeed app version you're using, your Android version, and the steps that led to the issue. For purchase issues, include your Google Play order ID if you have one.
For your safety, never email passwords, one-time codes, recovery codes, payment card details or private keys. Email opens in your device's mail app; this website does not collect support requests.